Frequently asked questions

1. What should I expect during a newborn preparation session?

2. What should I expect during a postnatal baby/toddler consultation?

3. What kinds of problems can held. help with?

4. I have a problem with my toddler's sleep. Can you help?

5. I have another problem not listed, can you help?

6. How is the Neuroprotective Developmental Care approach different?

7. What health and safety measures is held. taking with regards to COVID-19?

8. Could you help me choose a package or a gift voucher?

9. What is your booking and cancellation policy?

10. I live in a remote part of Hong Kong. Will you still conduct an in home consultation?

11. I live overseas and am not based in Hong Kong. Can I still book a held. consultation?

1. What should I expect during a newborn preparation session?

A held. newborn preparation session covers the newborn essentials for parents-to-be: how to maximise sleep for the whole family, breastfeeding and bottle feeding education, how to maximise their development and the latest science with regards to crying and settling strategies. We also discuss parenting values and parenting with mindfulness to help parents mentally prepare for the adventure ahead. For parents who have encountered difficulties with their first baby, this is an opportunity to discuss strategies to help prevent similar issues. You will be emailed a summary information sheet of what was discussed and a helpful list of resources.

2. What should I expect during a postnatal baby consultation?

held. will take a comprehensive history about you and your baby, including your maternal medical history, pregnancy, birth, your social supports and a detailed history about feeding, growth, sleeping and crying. It is useful to have your baby’s medical record and growth chart available. For face to face consultations, an examination of your baby including growth parameters will be undertaken. Depending on the main issues identified, a breastfeeding/bottle feeding assessment may be undertaken. The consult will then move onto an education component which may include the domains of sleep, feeds, sensory, and carer and baby health. A management and follow up plan will be discussed with input from you. You will be emailed a summary information sheet of what was discussed and a helpful list of resources. Following the consultation, held. will be available to support your family with email support for 1 month.

3. What kinds of problems can held. help with?

The held. team can help with:

Newborn preparation:

  • the latest science on how to maximise sleep with a newborn

  • breast and bottle feeding and how to know if your baby is getting enough milk

  • education about normal crying periods and tips to soothe your crying baby

  • maximising your baby's developmental potential

  • education about cued care, which is sensibly responding to your baby's cues in a way that you think that they might be cueing for

  • parenting with mindfulness and managing difficult thoughts and feelings

 

Sleep problems in babies and toddlers such as:

  • Establishing healthy sleep patterns

  • Optimising sleep with a newborn 

  • Early morning waking

  • Difficulty getting your child to fall asleep or stay asleep

  • Difficulty getting your child to sleep in the evening

  • Excessive night waking or being awake for long periods overnight

  • Child only sleeping in your arms ('contact naps') or not transferring into a cot

  • Concerns that your child is overtired, learning bad sleep habits or not learning to self-settle

  • Concerns about bed sharing and night feeding​

Feeding problems such as:

  • Early breastfeeding establishment

  • Difficulties latching with breastfeeds

  • Painful breastfeeds

  • Sore nipples

  • Marathon feeds

  • Unsettled behaviour, crying

  • Concern about reflux or colic, gut pain and wind

  • Concern about poor weight gain

  • Bottle feeding difficulties

4. I have a problem with my toddler's sleep. Can you help?

Yes, our sleep program covers newborns through to toddlers.

5. I have another problem not listed, can you help?

If you are not sure if our services are right for your needs, please send us a message via our contact form.

6. How is the Neuroprotective Developmental Care approach different?

Neuroprotective Developmental Care (NDC), also known as the Possums programs is a knowledge revolution in baby and toddler care that is already very successful and popular in Australia. Founded in 2011, NDC is holistic and based on the latest medical research. NDC protects the rapidly developing infant brain and supports family psychological resilience in the first months of life. The approach was founded by Associate Professor (Adjunct) Pamela Douglas out of 15 years of research and offers the latest evidence-based approaches to breastfeeding, cry-fuss problems, sleep and maternal mood. NDC is a genuine paradigm shift in the care of families and babies, turning upside down much of the popular advice parents receive. NDC integrates the very latest lactation science, including ultrasound studies on the biomechanics of infant suck, neuroscience, evolutionary biology, gut science, sleep science, attachment psychology, and a new set of powerful psychological strategies known as Acceptance and Commitment Therapyheld. is proudly the first NDC provider in Hong Kong.

7. What health and safety measures is held. taking with regards to COVID-19?

The held. team considers the health of our clients and babies as the highest priority and encourages all clients to utilise our telehealth consultations wherever possible. The held. team are still conducting in home consultations on a weekly basis. Stringent hygienic measures are undertaken including vigilant hand hygiene, wearing of face masks and disinfection of all medical equipment.

8. Could you please help me choose a package or a gift voucher?

We would be delighted to assist you in choosing, please send us a message via our contact form. 

9. What is your booking and cancellation policy?

Consultations are required to be prepaid. Consultations missed due to time zone errors will not be refunded. A client may reschedule their consultation free of charge, with minimum 24 hours notice. Cancellations can be made with minimum 24 hours notice and will be refunded, minus a HKD$250 administration fee. Consultations cancelled within 24 hours of the appointment time are non-refundable. Bookings are not transferable.

10. I live in a remote part of Hong Kong. Will you still conduct an in home consultation?

Yes, there is a $300 remote location surcharge for clients in New Territories and outlying islands.

11. I live overseas and am not based in Hong Kong. Can I still book a held. consultation?

Yes, we have many clients in other countries and would be delighted to help your family as well. Please book a telehealth consultation online, ensuring  you select the correct time zone. Please reach out to us if you have any queries.